Macworld Magazine Aug 2009

By Jason Snell:

Bad Web sites are built by people who know how to code HTML and JavaScript but don't Understand how regular people use the Web. Bad software is written by people who know how computers work and how to write code, but who have no idea how regular people interact with software. Bad hardware is designed by people who choose the shape of devices and the placement of buttons based on the layout of the internal circuit board, not by people who think about the most convenient ways for the human body to physically use that hardware.